This beauty tools FAQ answers the questions we hear most about shipping, refunds, kits and caring for your tools. If yours is not here, write to us through the contact page.
Shipping
Do you ship to the US?
Yes. Every US order ships free with tracking.
How long does delivery take?
Most orders arrive in 10 to 15 business days. You receive a tracking link by email as soon as your order ships.
Can I change my address after ordering?
Write to us as soon as possible with your order number. If the parcel has not shipped yet, we will do our best to update the address before it leaves.
Returns and refunds
What if my item arrives damaged or faulty?
Send us a photo within 30 days of delivery and choose a free replacement or a full refund. You do not need to send the item back.
Can I return something I changed my mind about?
Because our products are personal-care items, sales are final except for damaged, faulty or wrong items. See the refund policy for details.
Kits and offers
What is a kit?
A kit is three products that work together as one routine, such as the De-Puffing Face Kit or the Overnight Beauty Kit, priced below the cost of buying each piece separately.
What are add-ons?
Add-ons are single products you can add to a kit order at half price. Discounts apply automatically at checkout.
Using your beauty tools
Should I patch-test skincare?
Yes. Test any new cream, serum or lip product on a small patch of skin 24 hours before regular use, and stop if irritation occurs.
How do I clean my tools?
Wipe silicone and metal tools with warm soapy water or alcohol after use and let them dry fully. Follow the product page instructions for anything rechargeable.
Beyond this beauty tools FAQ
Every product page lists simple how-to steps and who the product suits. If this beauty tools FAQ did not cover your question, use the contact page. We answer every message.